Frequently Asked Questions
Product Questions
How do I know what Size to order?
We have an entire section of our website that will walk you through exactly how to measure your dog. Your dog's measurements will determine the best size of equipment to use.
Visit How to Measure Your Dog for more information.
What if my dog's width is between sizes?
Our platform widths increase in increments of 5 cm (2 inches). If your dog's width falls in between sizes, please Contact Us and we can determine the best way forward for your order.
Do you offer custom sizes?
You bet we do! If you would like to request a custom size of platform, please Contact Us with the dimensions and number of platforms so we can create a custom invoice for you.
Policy Questions
What is your Shipping Policy?
Please visit our Shipping Policy page for a complete overview.
What is your Refund, Returns, & Exchange Policy?
Wiggle Butts is not accepting any returns or exchanges at this time. All products are made to order.
If, however, there is an issue with your order please reach out to us using our Contact page with your name and order number and we'll work with you to make it right.
What is your Privacy Policy?
Please visit our Privacy Policy page for a detailed overview.